1 – General Information

Registered office : MONACAIR Avenue des Ligures Héliport de Monaco MC – 98 000 MONACO

Tel : +377 97 97 39 00 Fax : +377 97 97 39 09

S.A.M with a capital of € 365,000 RCI 87 S 02334 – SSEE 622 Z 01 022 FR 620 0000 5966

2 – Purpose

The general terms and conditions of sales described below detail the rights and obligations of the company S.A.M MONACAIR (hereinafter “MONACAIR”) and its customers (hereinafter “Passenger”) with regard to the provision of passenger transport services by helicopter.

Any service executed and completed by MONACAIR implies the unreserved acceptance of Passenger to these general conditions of sales.

If a Client is interested in booking a package created and promoted by MONACAIR, the terms and conditions stipulated by (i) MONACAIR for helicopter transport and by (ii) the Partner for the other services sold within the package (accommodation, restaurant, activities…) shall both apply.

3 – Booking conditions
A – Booking process

The following terms are defined as follows:

  • Private flight: helicopter flight booked to travel from any point of departure to the final destination chosen by Passenger.
  • Panoramic flight: private helicopter tour with defined itinerary and time duration suggested, or on demand.
  • Experience packages (Experience Packages) by helicopter: a la carte experiences by private helicopter combining accommodation, food and beverage and/or any entertaining activity.

Passenger can book a Private flight, a Panoramic flight, or an Experience package. If Passenger wishes to book a Private flight, he or she can choose a non-shared Private flight meaning Passenger will not share its flight with third parties (“Unshared flight”), a Private flight shared with other passengers agreeing to fly on the same chosen date and schedule (“Shared flight”) or book a spare seat on a Shared flight meaning Passenger accepts to fly on a Shared flight for which he or she has not been the first to book a seat on a Private flight (“Flight Booked per seat”).

The booking of a flight is made via MONACAIR website at the following address: https://www.monacair.mc/en/, indicating Passenger names, gender, date and place of birth.

Upon boarding, tickets must be presented with an identity document for all Passengers on the flight.

B – Discrepancy between the booking and day of the flight

In case of additional passengers, different gender (having an impact on the weight & balance of the helicopter) or additional luggage between the initial reservation and the on-boarding of Passengers, MONACAIR reserves the right to upgrade from a single-engine helicopter to a twin-engine helicopter or to downgrade Passengers to another helicopter.

In that case, a supplement may be applied. The price difference from a twin-engine helicopter to a single engine helicopter is not refundable.

C – Booking modifications

Booking modifications are authorized only for Private flights 2 hours before the take-off time at the latest by contacting Reservations Department during opening hours: Monday to Friday: 9 a.m. to 6 p.m. Saturday, Sunday, Public holidays: 9 a.m. to 12 p.m. and 2 p.m. to 6 p.m at the following telephone number: +377 97 97 39 00. Morning flights up to 10:30 a.m. must therefore be changed the day before within the time slots specified above.  Otherwise, the reservation will be considered as a no-show and therefore not refundable.  Tickets for Panoramic flights and Experience Package offer cannot be changed.

4 – Pricing and payment
A – Taxes and tariff conditions

The valid rates are those applied when paying for the reservation. They are including airport taxes.  In the event of an additional charge, MONACAIR undertakes to take the necessary steps to contact Passenger who has made the reservation within 24 hours before the flight (provided that the contact details appearing in the Passenger profile are valid, and that Passenger has been accessible).  Regarding quotes for Private flights, Panoramic flights, and as part of Experiences packages, the prices communicated are valid for 48 hours.

B – Payment conditions

Payments are made in euro by credit card or Paypal.  No reservation is considered finalized before payment of 100% of the total amount including tax.  For any Private flight, Panoramic flight, or Experience package offer, payment must be finalized at least 24 hours before the scheduled day of the flight via payment of 100% of the total amount. MONACAIR declines all responsibility (ies) in the event that one of these means of payment cannot be accepted due to any technical issue.  MONACAIR reserves the right to refuse access to any person who has not paid 100% of the reservation price.

C – Price compensation

In case of Private flight, Passenger allowing other passengers to book a seat on their Private flight will receive a compensation sum. The compensation amount will vary according to several factors such as load factor, the different kind of bookings on the same helicopter and Monacair revenue and yield management structure.   Such price compensation shall be made on the day of flight of the method of payment chosen by first Passenger.

5 – Flight validity period

The flight date is chosen by Passenger upon booking.  In case of cancellation of the flight by MONACAIR due to bad weather conditions, the ticket is transformed into a credit note. The flight may be rescheduled at a later date and time within a limit of 3 months. Above the 3 months, ticket will be refunded in full.

6 – Personal data protection

Passenger provides MONACAIR with personal data upon booking. This personal information may be subject to data processing. This information is collected and processed in accordance with the General Data Protection (EU) 2016/679.

The data communicated by Passenger is mainly used for the purposes of (i) booking and purchasing tickets, (ii) providing specific services in connection with the provision of transport services, (iii) and for promotion and commercial information.

Passenger personal data is intended for MONACAIR and all of its service provider partners. The partners may be located outside European Union. Passengers have the right to access, oppose and rectify all data concerning them by contacting MONACAIR. With the Passenger’s consent, they may allow him/her to receive promotional or commercial or informative offers, by e-mail or post, from MONACAIR.

7 – Conditions of transportation
A – Taxes and tariff conditions

Passenger undertakes to present himself on time for check-in, at least 10 minutes before the take-off time. In case of delay, the clause 9 shall apply.

Passenger must also ensure that the connection times are sufficient.

Passenger confirms to be provided with valid and authentic identity documents and any other supporting documents required such as any exit and entrance permits (visas). Should an authority refuse the exit or entry, the Client shall be responsible for paying the costs and any fines.

MONACAIR undertakes to inform its service providers / Passengers as soon as reasonably possible of any impossibility of carrying out its transport services on the routes envisaged due to (i) a meteorological impediment, (ii) a force majeure case or (iii) the unavailability of a sufficient number of seats on the flights envisaged at the time when Passenger / service providers have made the reservations. MONACAIR cannot be held liable in the three (3) cases referred to above when it is impossible to perform its services.

MONACAIR may, without notice, substitute for other carriers and use other helicopters.

It is expressly agreed between the parties that MONACAIR always reserves the right to have its transport services performed by chartering with its subsidiaries/affiliates or third-party providers, whether for helicopter transport or for transport services by road.

If Monacair does not transport the passengers and/or their luggage by road but instructs a third party to transport them, Monacair shall not be liable for any loss/damage.

It is also expressly agreed between the parties that the helicopter transport can be carried out with any type of single or twin-engine helicopters via its own fleet, that of its subsidiaries/affiliates, partners or any other third-party company.

Passengers agree to communicate to MONACAIR any information requiring special care (presence of a baby, fragile baggage or with dimensions outside the authorized standard, person having difficulty moving around, animals, etc.).

For any location requested by the client which is not be listed by MONACAIR, the Client shall make sure to provide MONACAIR with all the required approvals for take-offs and landings 48 hours prior to the flight.

 

B – Right to refuse transport

MONACAIR reserves the right to refuse boarding and more generally transport to any person who does not meet the conditions required for transport as set out in the terms and conditions including but not limited to a state of intoxication, aggressive or inappropriate attitude. Same goes for any person MONACAIR considers likely to cause prejudice to anyone, delay to check-in procedures or the flight.

The pilot, acting as the commander of the craft, shall be authorized to issue instructions to all Clients. All Clients must follow his instructions and the instructions of any other member of the crew. Should a Client not follow such instructions, he shall be liable for the consequences of his behavior.

C – Baggage

MONACAIR allows 1 (one) standard size baggage item per person (60cm X 45cm X 25cm) and a maximum weight of 21 kg.  Passengers are encouraged to use soft baggage.  Any additional baggage will be charged 20 € per bag (25 € during the Grand Prix periods from the previous Wednesday to the following Tuesday).  If the number of additional luggage obliges MONACAIR to operate a second helicopter, the cost of the additional helicopters needed will be at the Passenger’s own costs. Passenger undertakes to communicate to MONACAIR at least 24 hours in advance any information requiring special care (fragile luggage or with dimensions outside the authorized standard, stroller, animals, etc.) and assume the consequent additional cost.  Any specific request must be communicated to the Reservations Department: info@monacair.mc / +377 97 97 39 00. OPENING HOURS (CET): Monday to Friday: 9 a.m. to 6 p.m. Saturday, Sunday, Public holidays: 9 a.m. to 12 p.m. and 2 p.m. to 6 p.m.  Any baggage that does not meet the required standard will be transported as soon as possible by air or land and subject to an additional charge at the expense of Passenger.

D – Golf bags

Passenger must specify the transport of golf bag upon booking.  On its Airbus H130 aircraft with enlarged baggage compartments, MONACAIR allows three (3) golf bags (size of a standard golf bag) in the hold and two (2) in the cabin (subject to acceptance by the pilot), thus limiting the number of Passengers on board to five (5).  With six (6) Passengers on board, the number of golf bags will be limited to three (3) in the hold. It is clearly specified in that case that the standard luggage will have to be transported by road at the Passenger own cost.  For any other size of golf bag, Passenger undertakes to communicate to MONACAIR at least 24 hours in advance any information requiring special care. The related supplement will be the responsibility of Passengers. They can then travel on board with a backpack or handbag.  In the case of transport planned on another type of aircraft without enlarged baggage compartments, MONACAIR undertakes to inform Passenger when possible in order to organize a transfer of the golf bags by road at Passenger own cost.

E – Hazardous products and regulations

Passenger expressly represents and warrants that he is aware of customs regulations concerning the transport of dangerous materials and products, weapons, cash and illegal substances.  Passenger represents and warrants to comply with visa requirements. Passenger represents and warrants that he is not carrying any product that may violate the above-mentioned regulations.  Passenger represents and warrants having been fully informed in this respect by MONACAIR at the time of the reservation.  Passenger undertakes to guarantee and hold harmless MONACAIR in the event of any further action by the customs authorities following any investigation concerning the above-mentioned regulations.

F – COVID-19

MONACAIR is entitled to refuse any passengers showing doubtful COVID-19 symptoms before embarking or if they do not present a negative PCR test, depending on their final destination.

MONACAIR cannot be held responsible if passengers do not present valid documents required by the sanitary authorities of the country they are heading to.

G – Responsibility

MONACAIR is entitled to refuse any passengers showing doubtful COVID-19 symptoms before embarking or if they do not present a negative PCR test, depending on their final destination.

MONACAIR cannot be held responsible if passengers do not present valid documents required by the sanitary authorities of the country they are heading to.

8 – Responsibility

MONACAIR cannot be held responsible in the following cases:·

  • Delay due to Passenger at check-in and/or take-off times because of delayed aircraft connections (private or commercial).
  • “Connecting flight delay”: Passenger being more than 10 minutes late because of delayed aircraft connections (private or commercial).
  • In the event of a lack of helicopter or seating availability.
  • Arrival outside the check-in deadline, preventing transport on single engine helicopters on the last possible flight which can be operated at daylight (schedules according to the aeronautical night), not later than 8:30pm for Monaco Heliport (official closure time) or 30 minutes before the official closure time of any airport or take off are outside Monaco.

The type of helicopter and / or its registration indicated at the time of booking is never contractual and cannot be guaranteed.

In the case of Experience Packaged offers or helicopter experiences, MONACAIR declines all responsibility with regards to the services of its third-party providers.

MONACAIR declines all responsibility in the event of a flight connecting with airlines or private jet companies.

9 – Delays and cancellation
A – Specific conditions in case of delay
Private Flight Shared flight Flight Booked per seat
Delay due to Passenger Above 20 minutes, penalty of 10% of the total amount of the flight. In all cases, the maximum delay which is tolerated is 30 minutes. Beyond that time, ticket is lost and not refundable and Passenger must book another helicopter according to the availability of MONACAIR.  No delay is possible from Passengers having booked seats on a Shared flight.  Passengers accept to wait at least 10 minutes for other Passengers or booking is lost and not refundable.  Passengers can also opt to pay the difference to book an Unshared flight.  No delay is possible from Passengers having booked a flight by seat.  In case of any delay, booking is lost and not refundable.  Passengers accept to wait at least 20 minutes for other Passengers or booking is lost and not refundable.  Passengers can also opt to pay the difference to book an Unshared flight.
    Passenger connecting flight delayed Above 20 minutes, penalty of 10% of the total amount of the flight.  In all cases, the maximum delay which is tolerated is 30 minutes. Beyond that time, ticket is lost and not refundable, and Passenger must book another helicopter according to the availability of MONACAIR. Passengers accept to wait at least 20 minutes for other Passengers or booking is lost and not refundable.  Passengers can also opt to pay the difference to book an Unshared flight and pay for the additional cost. Passengers accept to wait at least 20 minutes for other Passengers or booking is lost and not refundable.  Passengers can also opt to pay the difference to book a Unshared flight and pay for the additional cost.
Delay causing a flight by night Passenger can opt to upgrade to a twin-engine helicopter at additional cost or booking is lost and not refundable. Alternative for transportation by road can be proposed.  In that case, Passengers accept to wait time needed for MONACAIR to makes the necessary arrangements. Passenger can opt to upgrade to a twin-engine helicopter at additional cost or booking is lost and not refundable. Alternative for transportation by road can be proposed.  In that case, Passengers accept to wait time needed MONACAIR makes the necessary arrangements. Passenger can opt to upgrade to a twin-engine helicopter at additional cost or booking is lost and not refundable. Alternative for transportation by road can be proposed.  In that case, Passengers accept to wait time needed MONACAIR makes the necessary arrangements.
B – Cancellation

MONACAIR authorises cancellations up to 2 hours before the take-off time only via telephone to the reservation department during opening hours: Monday to Friday: 9 a.m. to 6 p.m. Saturday, Sunday, Public holidays: 9 a.m. to 12 p.m. and 2 p.m. to 6 p.m at the following telephone number : +377 97 97 39 00.

Morning flights departing before 10:30 a.m. must therefore be cancelled the previous day in the specified schedules below.

Cancellations may incur fees as detailed below :

Private Flight Shared flight  Flight Booked per seat
 Cancellation fees -100% refund until 7 days before departure – 50% penalty from 7 days to 48h – No refund in any other case or in case of no show    Not refundable    Not refundable

 

Flight is full refund in case of cancellation by MONACAIR for weather conditions. If Passenger is willing to cancel for bad weather conditions, refund is not possible.

As per Article 7.1. CONDITIONS OF PASSENGERS TRANSPORT, Passengers are proposed to be transported by road. In case of refusal from Passengers to travel by road, MONACAIR shall bear no costs of cancellation, neither direct nor indirect (hotel, restaurant etc.).

MONACAIR will refund the helicopter flight less all third-party costs.

The Partner’s additional cancellation conditions and costs shall also apply in case of packages and separate/individual services.

Any claims must be sent via registered letter within 14 days after the cancelled flight to the address: MONACAIR Booking Service, Avenue des Ligures MC – 98000 MONACO

The claim letter must be addressed in French or English. In case of a reimbursement, MONACAIR will make the payment within a period of 30 days after the acceptance.

10 – Insurance

Monacair insurances only apply on the transportation by helicopter of its own fleet and helicopter tail numbers registered of its own fleet.

11 – Complaint

Any complaints must be sent by registered mail within 14 days of the cancelled flight to: MONACAIR Service Complaints Avenue of the Ligures MC – 98000 MONACO

The letter of complaint must be written in French or in English. In case of refund, payment by MONACAIR will be made within 30 days after acceptance.

12 – Chauffeur service conditions

MONACAIR can operate its pick-up service with its subsidiaries/affiliates or third-party providers.

Passengers are requested to be on time at their pick-up by being at least present at the meeting point 5 minutes before the pick-up time.

Beyond that time, MONACAIR driver will not be able to wait and Passengers will have to come to their point of take-off by their own means.

MONACAIR declines all liability in case of Passenger’s delay at the pick-up, in case of intense traffic jam, unexpected events resulting in any delay that may result on the helicopter take off and the possible delay for the connecting airline/private jet.

Passengers will be able to reach MONACAIR Reservations Department: +377 97 97 39 00 during opening hours:  Monday to Friday: 9 a.m. to 6 p.m. Saturday, Sunday, Public holidays: 9 a.m. to 12 p.m. and 2 p.m. to 6 p.m.

13 – Resolution of litigation

If a litigation arises between the parties involved, the resolution of the latter would first be amicable.

In the event that the amicable agreement of the parties proves impossible, the dispute would be brought before the competent Monegasque authority.

14 – Applicable law

These general terms and conditions are subject to the laws of Monaco.